Frequently Asked Questions

General

  • Pecos: Monday through Friday 7AM - 7PM. Saturday 9AM - 3PM.
  • Jones: Monday through Thursday 9AM - 7PM, Friday 9AM – 5PM. Friday. Closed for lunch from 1PM-2PM.
  • Civic Center: Monday 2PM – 4PM, Wednesday 9AM – 5PM, Thursday 9AM – 5PM. Closed for lunch from 1PM-2PM.

You need to carry your health insurance card and picture identity card. If your appointment concerns a medical report, bring it if you have it. New patients should bring all their prescription bottles along with names, addresses, and phone numbers of previous providers.

Minors need to be accompanied by their parent(s) and/or guardian(s). If the parent(s) and/or guardian(s) are unable to come in with the patient, they may send a signed letter stating that the patient is permitted to be seen in the office alone, along with a copy of the parent's or guardian’s photo ID.

Yes, we may offer same-day appointments, depending on the provider you would like to see.

Walk-ins are based on the provider's schedule and their availability. In doing so, we will make sure to accommodate the best we can for your needs.

If you would like to schedule a doctor’s appointment now, we offer real time online appointment booking 24 hours a day.

Patient will not be charged for cancelling the appointment, but we would appreciate a 24-hour notice for cancellation. This will help us to keep the office running efficiently for everyone.

There are two options for obtaining copies of your records. Please be advised, patient's will be charged $0.60 fee per page for any records over 10 pages.

  • Call 702-616-9471 and our Health Information Management team will assist you.
  • Text 702-616-9471 that you're requesting records and our Health Information Management Team will assist you.

Although walk-ins are welcome, we highly encourage scheduling an appointment in advance as walk-ins are based on the Provider's availability.  If you would like to see a particular Provider, then an appointment is required. To schedule, give us a call or setup an appointment online.

Primary Care

A Primary Care Provider acts as the principal point of consultation for patients within a health care system and coordinates other specialists that the patient may need. As Primary Care Providers, we make sure you get all the services that optimize your health and quality of life, whatever your age or health issues.

Your Primary Care Provider does all the tests necessary to monitor your health and determine when a specialist may be required. Your Provider will make the recommendation when it is time.

It depends on when your last visit with our office was, and what type of medication is being refilled.

NARCOTICS will NOT be refilled without an office visit with one of our providers.

Contact our office for any prescription questions. Please give our office 48 hours to either complete the prescription or get back to you regarding your request.

Physicals and Testing

Most tests are performed at our location so that you will have the convenience and time savings of having them at a familiar location. Special tests may be referred out.

Yes, our providers are able to do routine GYN tests including pap smears, orders for mammograms, STD testing, etc.

Our Pecos-Henderson location has an in-house LabCorp where our staff can schedule your appointment with them at your visit. For non-insured and self-pay patients, there may be an additional charge from the lab that is processing your lab work. For more details, please do not hesitate to call us.

Whether you need to fast depends on what type of blood work will be ordered by your provider. Verify with one of the medical assistants or your provider whether you will need to fast or not for the blood work they have ordered.

Billing and Insurance

Depending on your insurance, we will either need to collect co-pay, co-insurance, or deductible.

For self-pay/cash pay patients, we will collect your full office visit payment at the time of service and as well as the cost of any procedures done in office on the same day.

We accept most of the insurances that are PPO’s. You can contact us to find out if your specific insurance is accepted or not. To see if your insurance is accepted, give us a call or visit our website for our most updated list--https://familydoctorsmc.com/insurances/

Yes, you can still be seen in our office, but you will be expected to be a self-pay / cash pay patient. All payments will be collected upfront, including any payments for procedures done in the office. To see a list of our current cash pay prices, please call/text us at 702-616-9471 or visit our website — FDMC - Self Pay

ACA is a United States federal statute signed into law by President Barack Obama. Starting 2014, most people must have health coverage or they will be responsible to pay a fee.

The Marketplace gives you more choice and control over your health coverage. In the Marketplace, you can compare coverage options that fit your budget and needs. In Nevada, our Marketplace is the Silver State Health Insurance Exchange.

Anthem BCBS, St. Mary’s Health Plans, HPN, and Nevada Health Co-op are currently available.

Currently, we are contracted with Anthem BCBS and St. Mary’s Health Plans.

Personal Injury

Having an attorney will greatly help in the settlement of your case. If you have not obtained an attorney yet, we would be more than willing to help you obtain the best attorney for your type of injury.

We see different types of injury cases, anything from motor vehicle accidents, dog bites, slip and falls, to food poisoning.

This is a case to case basis, some patients see us for just a few months some for years. It truly depends on the patient’s progress with the treatments given.

Weight Loss

We have a Physician Supervised Medical weight loss program, which includes medication such as HCG, Phentermine, and other medications that can work with your existing medical conditions, all of will be discussed at your appointment time. Your weight loss program will be specifically tailored to your physical condition and weight loss goals.

Our average weight loss is around 2 to 6 pounds per week. Every patient is different. The important thing is to lose the weight safely and maintain health through the process.

The HCG Program has strict diet of 500kcal/day and only used where medically appropriate.

The diet for the medication program is 1200kcal or 1500kcal/day.

Our programs are medically monitored so you can maintain and even improve your health through your weight loss.

We also have a nutritionist that can work with you directly if you have any special dietary restrictions.

The medications dispensed will depend on the initial visit. You will be evaluated first by our medical provider before any medication will be prescribed to you.

We do dispense phentermine, tenuate and bontril inhouse at our clinic.

This will depend on how much you want to lose. Our clinic recommends at least 3 months on the medication program. We encourage and help in weight loss with proper transition to a healthier lifestyle.

The Body Composition Analysis shows the amount of fat versus lean muscle in the human body. The InBody analysis will look beyond the number on the scale and show your body composition proportions: fat, water, muscle mass, and skeletal mass.

Yes, you can exercise on the medication program. Exercise has many benefits to the body apart from weight control.

truSculpt iD

Because truSculpt iD is a customized and tailored treatment to meet individual needs, most adult men and women are a candidate.

Yes, this treatment can be done on all skin types and over tattoos.

Procedure time depends on the size and number of treatment areas. It typically takes 15 to 30 minutes to treat the abdomen and flanks.

Multiple areas can be treated in as little as one 15-minute session. Additional treatments may be required to achieve the personalized results you desire.

truSculpt iD procedures are typically described as feeling like a hot stone massage. During treatment, the temperature of your skin will rise but remain comfortable. It’s effective, safe, and the results are even and consistent.

Post-procedure, the treatment area will be warm and flushed for less than one hour. While you may experience mild sensitivity to the touch for a few days, you’ll be able to immediately return to normal activities and exercise.

Results are visible after just one treatment, with maximum results seen after 12 weeks. Additional treatments may be required to achieve the personalized results you desire.

 

truSculpt Flex

Healthy men and women can benefit from truSculpt flex treatments. During your consultation, our provider will discuss with you if you are a candidate, based on your health and medical history.

Up to eight areas can be treated in one 45-minute session. How many treatments will be needed? Remarkable results can be achieved with as little as four treatments. Additional treatments may be required to achieve the personalized results you desire.

As the treatment begins, patients feel a gentle contraction sensation and, as the intensity slowly increases, the muscle contraction intensifies but remains comfortable.

truSculpt flex is non-invasive, requires no recovery time, and patients are able to immediately return to normal activities after the treatment. Post-procedure, patients may notice tingling in the areas treated for up to a few hours and/or slight muscle soreness or tenderness for 24-72 hours.

Results may be visible after the second session with maximum results visible 8-12 weeks after the last session.

Allergy Immunotherapy - Subcutaneous

Allergens are selected based on an assessment from your provider and also your reaction to specific seasonal and perennial allergens that you have been tested for.

The course of immunotherapy varies by individual. The initial full course of immunotherapy for allergies is one to three years, but symptom relief can and often does occur after one year of treatment. Completing three to five years of treatment has shown long-term benefits.

Relief from allergies varies by individual and by modality. However, relief can occur within the first few months of treatment and is typically seen within the first year.

Yes, immunotherapy is very effective in greatly decreasing or even eliminating the symptoms of allergies. Up to 85% of allergy sufferers receive a complete cure or a noticeable reduction in allergy symptoms. Read and watch testimonials from many happy patients who have found lasting allergy relief through immunotherapy.

Yes, most insurance plans cover allergy testing and immunotherapy. We will verify insurance benefits prior to testing.

You will have a visit with your physician to discuss the results of your allergy test and why immunotherapy is recommended; at three and six months of immunotherapy; and every six months from then on.

Following your immunotherapy schedule and remaining compliant will help ensure you get the most benefit from your immunotherapy program.

Limiting your immunotherapy to just the spring and summer does not give your immune system time to adapt to allergens which cause you to have symptoms. Immunotherapy injections are required year-round to experience the long-term benefits.

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    Testimonial

    brainsandbeauty

    I've been a patient of Family Doctors of Green Valley for 2 years now. Originally was coming for regular family practice appointments and I have never been disappointed. Nice office and great staff! They never have me waiting too long in the waiting room, which I really love. I recently learned that they do medical weight loss, so now I am using HCG for the first time and loving it because I am losing weight easily without being hungry. My energy levels are higher than ever. This office is so great. I would recommend it for sure!

    brainsandbeauty

    Robert L.

    I recently had a routine chest x-ray done. A follow up appointment was scheduled. Days before my appointment a call was received by me stating that something was seen in my lungs and a CT was needed. I had the CT done. A day later DR. GARCIA called me with some scary news. The CT results did not look good. Before she notified me she reached out to another top notch surgeon who only sees patients on Mondays. With her overwhelming concern and the help of this doctors nurse, I was able to secure a appointment for this Monday. I would just like to thank DR. GARCIA, and TRACY, the referrals specialist. They may have saved my LIFE!!!!!

    Robert L.

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